Are you looking for new ways for customers to provide feedback so that you can improve your services?
Do you want to make the reviewing process as easy as possible to keep them around?
If so, then it’s important for you to learn how to ask customers for reviews using SMS messaging.
Online reviews allow customers to share their experience at any time and place, taking that one step further, using text messaging as another communication tool you can provide even more convenience to your customers and clients.
Your review requests can come in a variety of forms (leave behind, text message, email request, direct mail, etc), as long as you make the “ask” sound inviting and you don’t pressure customers.
We have been able to build our knowledge of online marketing over the past decade, including in-depth knowledge of online reviews to help businesses build a strong reputation to help increase sales and build a loyal following.
Here are some tips for how to ask customers for online reviews using SMS text automation.
1. Thank You for Shopping with Us
One important tip to follow when trying to get customer reviews is letting your buyers know that their purchases matter.
That’s where the “Thank You For Shopping With Us” template comes in, especially if you don’t want to burden customers with the need for personal data.
Your message can read, “Hello {first_name}. Thank you for your business today! We want to keep providing high-quality services, so could you take some time to answer a few questions about your experience at this link {link}?”
2. We Value your Feedback
Another factor is knowing how to make your requests feel inviting instead of mandatory.
With the “We Value/Enjoy Your Feedback” template, customers will feel comfortable with you because they will know that you can handle criticism better than competitors.
Write to your customers, “Your feedback matters to us, {first_name}. By sharing about your experience here {link}, you can provide the feedback we need for better service. We appreciate your help!”
3. Drop Us a Review
It is important to get customer reviews on a variety of online review websites to bring as much attention to your business as possible.
If you want to work on sites where you are getting poor reviews, then you can use the “Drop Us a Review” template to balance it out with the sites with positive reviews.
Your request could read, “Hi {first_name}. If you have a minute, we would like to know how we were able to help you today. Let us know about your experience here {link}. We hope to see you again soon!”
4. Rate our Products
Another tip to follow for how to get testimonials is knowing how specific products are performing compared to others. Use the “Rate Our Products” template to get an idea of which items need improvements and which ones are performing well so that you can keep putting more in your customers’ hands.
Text your customers, “Thank you for bringing our products to your home, {first_name}. We want to know how our offerings are performing so that we can keep you happy. Rate our products here {link} so that we can make them better every day. Thank you!”
5. Rate Your Visit
Some customers still prefer to purchase items at physical stores to get a better sense of offerings and the company.
You can still apply digital marketing to these customers with the “Rate Your Visit” template so that they spend just as much time buying in-person as they do online.
Write to your customers, “Thank you for visiting our store today, {first_name}. We hope to see you again soon, and this survey {link} will help us provide the same experience to other customers. Have a great day!”
6. Let Us Know How We Did
Knowing how to ask customers for reviews requires knowing how to make them feel comfortable giving reviews that may not be favorable.
With the “Let Us Know How We Did” template, you can bolster your positive reviews and also take advantage of criticisms that can help you create a hit product that can boost sales.
The SMS message can read, “Hi {first_name}. We appreciate your business today, and we want to know how we can provide even better service in the future. Let us know how we did here {link}, and will continue to improve upon our customer service. Thanks!”
7. Rate Us on Google
Search Engine Optimization (SEO) comes in handy for bringing more people to your site, and Google is a common tool for finding information for purchases. You can keep or bring in customers with Google accounts with the “Rate Us On Google” template.
Text to customers, “It was great sharing our products with you today, {first_name}. We would appreciate it if you provided a Google review here {link} so that other people can know what it’s like to work with us. Enjoy your day!”
8. Rate Us on Facebook
Social media comes in handy for connecting with other people, especially if you are trying to boost your customer base.
That’s why we recommend the “Rate Us On Facebook” template to bring more views to your Facebook page while giving your customers a voice.
Message your customers, “Hi {first_name}. We’re glad that our services have been meeting your needs, and we want to do the same for others. Take a minute to review us on Facebook {link} so that we can consistently provide high-quality products/services. Thanks!”
Knowing How to Ask Customers for Reviews via Text
It is important to know how to ask customers for reviews through SMS messaging so that you can take advantage of today’s technology.
Text requests get opened more than any other mode of marketing communication and helps make customers feel comfortable and empowered to communicate about their experience.
Your requests should let customers know that you can make the most of positive and negative feedback so that they feel comfortable stating their opinions.
Depending on your business, consider providing customers with the ability to rate a variety of aspects of your business, including products, services, teams, and locations.
We also recommend using Google, Facebook, and other popular sites that allow you to connect with a great variety of prospects looking for what you have to offer.
With these tips, you will be able to build a stronger relationship with your customers and keep them happy on a regular basis.
For more of our marketing expertise, check out our guides today to create a reliable reputation for your brand.
If you’re ready focused on taking your review plan to the next level by leveraging proven review systems and review automation, we have a turn-key review software with your name on it! Or if you prefer to talk to a human schedule a complimentary strategy call with our expert team here.
